We strive to ensure a transparent and reliable delivery process for all our valued customers. Should you have any questions or concerns regarding your shipment, please don't hesitate to contact our customer service team on +91 xxxxx or write to us at me.houseofcurations@gmail.com for any delivery or shipping related queries.

• Shipment Notification: Upon dispatch of your order, you will receive a detailed notification via your registered contact information. This notification will include:
- Shipment details
- Designated shipping service provider

• Order Tracking: Where available, we provide order tracking capabilities. If applicable, tracking information will be included in your shipment notification, allowing you to monitor your order's progress through the shipping service provider's website.

• The Courier Company/ Logistics partner may also get in touch with you to confirm the tentative date and the time of delivery.

• Your order will be delivered within the premises of your apartment/home, or wherever it is physically possible to deliver the goods. Our partners are not equipped to deliver the goods to your doorstep for floors higher than the first floor, especially in the absence of a spacious elevator that accommodates the product with enough space around it. You are requested to arrange for manpower for heavier/bulkier/big size products if they need to be delivered beyond the first floor.

• Loading/Unloading Assistance: If a customer requires assistance with loading or unloading the product, additional charges will apply. These charges will be communicated at the time of arranging the delivery, and payment must be made prior to the service being provided.

• The delivery personnel are not obligated to open the packaging for you, as they are not employed by HoC directly. You are requested to cooperate with the delivery personnel for the same.
- We urge you to inspect the delivery box and report any defect in-transit or damage to the packaging or box to the delivery personnel immediately by mentioning the same on the proof of delivery
- As well as by written communication to HoC along with pictures taken of the damaged box, the proof of broken delivery signed by the delivery person, and the image and contact details of delivery person.

• We encourage you to study the sizes of the products before placing orders. Deliveries that are refused for not fitting though entryways or the lifts/elevators will be the customers’ responsibility. Please note that any failed deliveries or extra charges borne by HoC to complete such deliveries will be charged extra to the customer. We further request you to notify us about your unavailability in order to schedule the delivery at a date and time of your convenience.

• HoC reserves the right to not deliver an order if we believe that the address of delivery is not secure. We will notify you regarding the same as soon as possible. On rare occasions and due to unavoidable circumstances, some products may be delivered outside the communicated timed windows. Trust us. We try our best to deliver within the stated delivery timelines at the time of ordering.

• HOLDING COST FOR DELAYED DELIVERY REQUEST
- Additional cost for holding your order will be applicable to your order if the order is ready for dispatch but has been withheld in our warehouse on your request.
- We may hold your order free of cost for 1 (one) week post the order is ready for dispatch. Post this 1-week period, the additional ‘Holding Cost’ will be applicable on the month-to-month basis, and charged separately.
- Holding Cost on a monthly or pro rata basis will be communicated to you.
- The ‘Holding Cost’ will be calculated at the rate of 5% against the total value of the order, along with an additional 18% GST charged for this service.
- The ’Holding Cost’ will have to be cleared by the customer, before we dispatch your order from our warehouse.