At HoC, we take pride in our handcrafted furniture pieces and encourage our customers to select their items with care. Our policy regarding returns and refunds is as follows:
Eligibility for Returns/Refunds:
Returns or refunds are exclusively offered for items that arrive damaged or broken.
This scenario is highly unlikely due to our meticulous packaging and partnership with professional courier services.
Return Process: In the rare event of damage, please refer to the procedure outlined in the "Breakage" section of our policy.
Handcrafted Nature: We are committed to preserving and promoting hand-crafting and hand-painting traditions.
Please note that our handmade pieces possess unique aesthetic qualities that distinguish them from mass-produced furniture.
These characteristics are inherent to artisanal craftsmanship and should be appreciated as such.
We encourage our customers to embrace the distinctive nature of handcrafted furniture, understanding that each piece carries the mark of individual artistry and skill.
For any further clarification on our Returns & Refunds policy, please contact our customer service team.
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